Privacy

emoGlow app privacy policy.

Last updated: August 8, 2026

Introduction

HRMVerse LLC (“we,” “us,” or “our”) operates the emoGlow mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Your privacy is critically important to us. We are committed to protecting your personal information and your child’s information in compliance with applicable data protection laws, including:

  • COPPA (Children’s Online Privacy Protection Act) - USA
  • GDPR (General Data Protection Regulation) - EU
  • CCPA (California Consumer Privacy Act) - California

Please read this Privacy Policy carefully. By using emoGlow, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

Account Information:

  • Name and email address
  • Password (encrypted)
  • Profile photo (optional)
  • Phone number (optional)

Family Information:

  • Child’s first name
  • Child’s date of birth
  • Child’s gender (optional)
  • Family structure (single parent, co-parents, etc.)

User-Generated Content:

  • Notes, memories, and journal entries
  • Photos and videos uploaded by you
  • Messages and communications
  • Schedules and routines
  • Wellness and mood tracking data

Service Provider Information (if you invite service providers):

  • Name and contact information
  • Relationship to your family (e.g., teacher, coach)

1.2 Information About Children

Under COPPA, we collect limited information about children under 13 only with verified parental consent. This information includes:

  • First name (no last name required)
  • Age or date of birth
  • Gender (optional)
  • Photos uploaded by parents
  • Developmental milestones tracked by parents
  • Mood and wellness data recorded by parents

We do not:

  • Collect children’s email addresses or contact information
  • Allow children to create accounts
  • Collect more information than necessary
  • Share children’s information with third parties for marketing
  • Condition service access on providing more information than necessary

1.3 Automatically Collected Information

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information

Usage Information:

  • App features used
  • Time and duration of use
  • Navigation patterns within the App
  • Performance and crash data

Location Information:

  • Approximate location (based on IP address)
  • Precise location (only with your explicit permission)

1.4 Information from Third Parties

OAuth Authentication: If you sign in with Google, Apple, or Facebook, we receive:

  • Name and email address
  • Profile photo
  • Account ID (for authentication only)

Calendar Integration (optional): If you connect external calendars, we access event data to provide scheduling features.

2. How We Use Your Information

2.1 Primary Purposes

We use your information to:

  • Provide Services: Deliver core App functionality (schedules, memories, insights)
  • AI Features: Generate personalized recommendations and predictive insights
  • Co-Parenting: Enable shared access and coordination between authorized adults
  • Communication: Send notifications, reminders, and updates
  • Customer Support: Respond to your inquiries and resolve issues

2.2 Service Improvement

We use aggregated, anonymized data to:

  • Improve App performance and features
  • Develop new features and services
  • Conduct research and analytics
  • Monitor usage trends

We may use your information to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Enforce our Terms of Service
  • Protect our rights and the rights of others

3. How We Share Your Information

3.1 No Sale of Data

We do NOT sell your personal information or your child’s information to third parties.

3.2 Service Providers

We share information with trusted third-party service providers who help us operate the App:

  • Cloud Hosting & Storage: Railway (application hosting), MongoDB Atlas (database), Cloudflare R2 (file and media storage)
  • Authentication: Google, Apple OAuth services
  • Analytics: PostHog (product analytics)
  • AI Services: OpenAI and Microsoft Azure OpenAI (chat, insights, and text-to-speech), Deepgram (speech-to-text for voice conversations). Your conversations with Bloom — which may include your family’s names, your children’s details, and what you tell us about your family life — are sent to these providers so they can generate a response. Under these providers’ published terms for business API use, your content is not used to train their models. They may retain it for a limited period (typically up to 30 days) for abuse and misuse monitoring, after which it is deleted.
  • Payment Processing: Stripe, RevenueCat (for subscriptions)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Co-Parents and Invited Users

When you add co-parents or service providers:

  • They can access shared family information
  • They cannot access your personal account information
  • You can revoke access at any time

We may disclose information if required by law or in response to:

  • Court orders or subpoenas
  • Government investigations
  • Legal processes
  • Protection of rights, property, or safety

3.5 Business Transfers

If HRMVerse LLC is acquired or merged, your information may be transferred to the new owner. You will be notified of any such change.

4. Children’s Privacy (COPPA Compliance)

We require verifiable parental consent before collecting information about children under 13. Consent is obtained through:

  • Authenticated account creation (18+ only)
  • Explicit opt-in during child profile setup
  • Clear disclosure of data collection practices

4.2 Information We Collect About Children

We collect only the minimum necessary information:

  • First name (no last name)
  • Age or date of birth (for age-appropriate features)
  • Photos and videos (uploaded by parents)
  • Developmental milestones (tracked by parents)

4.3 How We Use Children’s Information

Children’s information is used solely to:

  • Display child profiles within the family account
  • Provide age-appropriate recommendations
  • Generate family insights
  • Enable routine tracking and memory preservation

4.4 Parental Rights

Parents have the right to:

  • Review all information collected about their child
  • Request deletion of their child’s information
  • Refuse further collection at any time
  • Revoke consent without penalty

To exercise these rights, contact us at privacy@emoglow.ai.

4.5 Data Retention for Children

Children’s information is retained only as long as:

  • The child profile is active, OR
  • Required by law

Upon deletion request, children’s information is permanently deleted within 30 days, except where retention is required by law.

5. Data Security

5.1 Security Measures

We implement the following security measures to protect your information:

  • Encryption in transit: All traffic between the App and our servers is encrypted with TLS.
  • Storage encryption: Our hosting providers (MongoDB Atlas, Cloudflare R2) encrypt stored data at the platform level under their own terms. We do not add a separate application-level encryption layer on top of that.
  • Authentication: OAuth sign-in and hashed passwords (bcrypt).
  • Access Controls: Role-based access, scoped to your family.
  • Monitoring: Application error and performance monitoring.

5.2 No Absolute Security

While we strive to protect your information, no method of transmission or storage is 100% secure. You use the App at your own risk.

5.3 Your Responsibility

You are responsible for:

  • Keeping your password confidential
  • Logging out of shared devices
  • Notifying us immediately of any unauthorized access

6. Your Rights and Choices

6.1 GDPR Rights (EU Residents)

If you are in the European Union, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, contact us at privacy@emoglow.ai.

6.2 CCPA Rights (California Residents)

If you are in California, you have the right to:

  • Know: What personal information we collect, use, and share
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the “sale” of personal information (we do not sell data)
  • Non-Discrimination: Not be discriminated against for exercising your rights

6.3 General Rights (All Users)

All users can:

  • Access Account Data: View and export your data within the App
  • Update Information: Edit your profile and family information
  • Delete Account: Request full account deletion
  • Manage Notifications: Control push notifications and email preferences
  • Revoke Permissions: Disable location, camera, or other device permissions

7. Data Retention

7.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide services.

7.2 Deleted Accounts

After account deletion:

  • Personal data is permanently deleted within 30 days
  • Some data may be retained for legal/compliance purposes (e.g., transaction records)
  • Anonymized, aggregated data may be retained for analytics

7.3 Children’s Data

Children’s information is deleted within 30 days of parental deletion request, except where required by law.

8. International Data Transfers

8.1 Global Operations

emoGlow is operated from the United States, and our database and file storage are hosted in the United States. If you access the App from outside the U.S., your information may be transferred to, stored, and processed in the United States.

Our AI providers process requests on globally distributed infrastructure. This means the content of your conversations with Bloom may be processed on servers outside the United States, including outside your own country, depending on where the provider routes the request.

8.2 GDPR Safeguards

For EU users, we use Standard Contractual Clauses (SCCs) approved by the European Commission to protect your data during international transfers.

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Do Not Track Signals

Some browsers support “Do Not Track” (DNT) signals. We do not currently respond to DNT signals, but we do not track users across third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes:

  • We will notify you via email or in-app notification
  • The “Last Updated” date will be revised
  • Continued use of the App constitutes acceptance of the updated policy

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

HRMVerse LLC
Privacy Officer
Email: privacy@emoglow.ai
Support: support@emoglow.ai
Address: [Company Address]
Website: https://emoglow.com

For GDPR inquiries: gdpr@emoglow.ai
For COPPA inquiries: coppa@emoglow.ai

13. Supervisory Authority

If you are in the EU and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

By using emoGlow, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.