Delete your account & data.

You can delete your emoGlow account and the personal data associated with it at any time. This page explains how to request deletion, what is removed, and what (if anything) is kept.

Delete in the app (fastest)

1. Open the emoGlow app and sign in.
2. Go to the menu → Settings → Account.
3. Tap Delete account and confirm.

Your account and its data are queued for permanent deletion immediately and fully removed within 30 days.

Or request deletion by email

If you can’t access the app, emailprivacy@emoglow.ai from the address on your account with the subject “Delete my account.” We verify ownership of the account, then delete it and confirm by reply, within 30 days.

What is deleted

Deleting your account permanently removes:

• Your profile (name, email, account identifiers).
• Each child’s profile and all child information you entered.
• Your check-ins, journal entries, routines, and family calendar.
• Your conversations with Bloom (chat and voice) and coaching history.
• Photos and memories you uploaded.
• Community posts and messages you created.

What may be retained, and for how long

• Transaction records required for tax, accounting, or legal compliance are kept in a limited form for the period the law requires, then deleted.
• Backups are purged on our normal rolling backup cycle (no longer than 90 days) after account deletion.
• Anonymized, aggregated data that can no longer be linked to you may be retained to improve the product.

Deletion is permanent and cannot be undone. If you subscribe through the App Store or Google Play, deleting your account does not cancel an active subscription — manage or cancel that in your Apple or Google account settings.

Questions? Contactprivacy@emoglow.ai or see ourPrivacy Policy.